Episode 8: Dr. George Kerin & Nicola Kerin – AI in Healthcare, Clinical Workflows & The Future of Patient Care
Dr. George Kerin and Nicola Kerin, founders of Dorsum AI, share how their AI-powered platform is transforming clinical workflows for doctors across Australia. From consultation notes and referrals to the entire administrative workflow, they’re rethinking how healthcare should operate in a modern system. This conversation explores what’s broken in healthcare administration, where AI actually makes a meaningful difference, and what the future looks like when technology works alongside clinicians.
Key Topics & Timestamps:
0:00 – Introduction to Dawon AI and the future of clinical workflows
1:20 – Meet Dr. George and Nicola: backgrounds in medicine and tech
3:45 – The origin of Dawon AI: solving real clinical admin pain points
6:10 – Early challenges building AI scribes in healthcare
9:00 – Accuracy issues: medical terminology, transcription, and localisation
11:30 – Beyond scribes: automating the full clinical workflow
14:20 – Before, during, after: rethinking the entire consult journey
17:10 – Admin bottlenecks and the power of simple automation
20:00 – AI vs automation: what actually needs AI (and what doesn’t)
23:15 – Resistance to change in clinics and healthcare systems
26:00 – Building with users vs “blitzscaling” tech products
29:10 – The reality of outdated systems: fax machines and inefficiencies
32:40 – Risk, errors, and flaws in current healthcare tech systems
35:20 – Data privacy, security concerns, and AI adoption barriers
38:10 – Can doctors use AI safely? The legal and ethical grey areas
41:30 – Australia vs global systems: innovation and bureaucracy
45:00 – Financial pressures in healthcare and why efficiency matters
48:20 – Questioning “why”: challenging legacy processes in medicine
51:10 – The future vision: real-time AI-assisted clinical care
55:00 – Reducing admin burden and giving doctors time back
58:10 – The risk of delayed documentation and patient impact
1:01:20 – Change management: why adoption is harder than innovation
1:04:00 – AI in practice: improving doctor-patient interaction
1:07:10 – Emergency care, risk, and the role of AI documentation
1:10:30 – What “Happy Healthcare” means: timely access and reduced friction
1:14:00 – Final reflections on the future of healthcare and AI
Key Takeaways:
- AI can solve real healthcare problems, but only when built with clinicians
- Outdated workflows persist not from necessity, but from resistance to change
- Technology should give doctors time back to focus on patients
- Australia lags in healthcare AI adoption compared to other countries
- The future is seamless automation across the entire patient journey
